A few years ago the conventional wisdom was that the way to increase a company's earnings was to reduce cost. Today 78 percent of companies plan to increase earnings through growth. To enable this growth, companies require more agile business processes. However, 43 percent of IT departments are regularly unable to make requested changes to systems and as a result are far more likely to be regarded as inhibitors of business agility than as enablers. Therefore, IT organizations are under continuous pressure to simultaneously decrease costs and improve responsiveness. | 
